Provide Customer Support

Due Date

Assessment

Additional Resources


Assessment 21
Case Study (must be completed)

.

Education complaints policy (Case Study 1)
Complaints
Complaint Form (Case Study 2)

How to respond to a complaint
Example One
Example Two
.


Assessment 22
Practical Activity
Workplace Assessment (part time job)
Page 863 - 865
.

Ask supervisor / manager to complete observation
list (pg 863 - 865) and hand in to Miss Lees.
Play by the Rules


Assessment 23
Written Questions (must be completed)

Policy and Procedure Link (Q3)
Conflict Resolution School (Q4)
Conflict Resolution Strategy Example (Q5)